FAQs

ATS Help Center’s FAQ section presents the most common questions our users have about ATS Spec. For video tutorials and articles, go back to Tutorials.

  • How do I log in/sign up?

    Simply click the “Sign Up – Free” button located on the landing page. Or if you already have an account, click “Login” in the top right corner.
    When you sign up make sure you are entering a valid email address. If you don’t you will not receive the registration email required to finish set up.

  • How do I download the software?

    There is no software! ATS Spec Solutions is an online specification information system. All you need is an internet connection (and of course to sign up for a free account). We continuously strive to keep our website well maintained and updated to best serve our users. For best performance, ATS recommends that the ATS Spec Solutions be accessed through the latest versions of:

    • Google Chrome
    • Firefox
    • Safari
    • Internet Explorer (at least version 9 & up)

    To update your current web browser, please contact your company’s system administrator.

  • What browsers do you support?

    For best performance, ATS recommends that the ATS Spec Solutions be accessed through the latest versions of:

    • Google Chrome
    • Firefox
    • Safari
    • Internet Explorer (at least version 9 & up)
  • Why haven’t I received my login credentials?

    Check your spam/junk mail folders to see if the email is in there.

    The Subject line should be “ATS Spec Tool | Registration Email” and it should come from info@atsspec.com 

    Please make sure you move the email out of the junk folder and into their primary inbox. This action will teach your inbox that they want to receive messages from ATS in the future. 

     

    If the email isn’t found in the junk or spam folder, you may have an email security software or firewall that quarantined the email before it reached your inbox.

    • Ask your IT team to check the email server. Provide your IT Team with the subject line of the email, the From address this information will help your IT administrator locate the email and investigate why it was quarantined.

    To prevent this from happening in the future, please add our sending IP addresses to their allowlist with their IT team. Please email info@atsspec.com for a current list of IP addresses.

  • I’m having trouble logging in

    Have you authenticated your account? You should have received an email after signing up that contains an authentication link.

    If you have not received the email please read Why haven’t I received my login credentials?

    If you have and still cannot log in please click on the Live Chat found on the homepage or visit the Contact US to find a Regional Manager for your market

  • How is ATS free to the designer? Who pays for ATS’ services?

    ATS’ services are free to engineers, architects and interior designers through the support of leading manufacturers including Watts Water Technologies, A.O. Smith, Sloan and others. For a complete list of our sponsors, please see our sponsors summary page.

  • I can’t find the product I’m looking for

    Before you submit a request to add a product  make sure there is no space after the model number you are searching in quick search.  If the issue is urgent and requires immediate attention please click on the Live Chat and an agent will work on adding the product to ATS Spec Tool. ATS will attempt to have it on our system within two to three business days.

  • How do I access brands that do not sponsors ATS’ systems?

    Unfortunately, brands that do not support or sponsor ATS will not be accessible through our platforms. ATS recommends that designers specify a product that is similar or equal in the interim, and include what they would like to change it to in the notes area of the specification. Please note that none of our print formats are “locked.” Specifiers have the freedom to update their packages with their desired brands however they like.

    ATS strives to offer specification systems that save designers time. If you have a brand in mind that you would like ATS to consider, please email us to let us know.

  • What do you need from us to get started?

    To get started, simply create a free account here. Please check your inbox for our validation email. This will allow you to set your password to start building specifications with ATS Spec Solutions!

    From here, simply:

    1. Log onto buildyourspechere.com All of ATS’ tools and services are free-to-use for the design community.
    2. Enter project information: ATS automatically determines code-compliant and compatible product combinations, based on project requirements and geographic location.
    3. Select a room and build your specification: ATS continues to expand its service offerings, to include new product categories. This allows for greater flexibility and a wider selection of equipment.
    4. Save, download, and print: 10+ different formats to choose from. No additional text editing is required!

    We invite you to check out our comprehensive tutorials or schedule a personalized demo, to learn more about how ATS can save you a lot of time.

  • How do I share my ATS request with my colleagues or my client?

    Click on the + Share button on your request page and type in their email. Click on “Select to Invite” under the email you typed in. Your recipient will receive an invitation to the ATS Service Desk.

  • When will you have more divisions (of the spec) available?

    ATS offers a range of products that are specified in division 8, 10, 22. We strive to offer specification systems that save designers time. If you have a brand in mind that you would like ATS to consider, please email us to let us know.

  • How do I find a request I submitted in Service Desk?

    After you have logged into ATS Service Desk Click on Request on the top right hand corner. 

    This will give you the list of all the requests (Open and Closed), Name or Summary of the request, Status and Requester. 

    This is what each request means.

    1. Initial Request – ATS has received your request and has not assigned a Specification Specialist to work on you request yet
    2. Work in Progress- A Specification Specialist has started your project and its expected to be completed by the timeline you requested
    3. Waiting on Manufacturer- There was something in your request that required ATS to work directly with the Engineering team from the specific manufacturer. 
    4. Waiting on Customer- A Specification Specialist is waiting on more information from you to complete your request.
      1. Please make sure you click on the Ticket Number and request from the agent to complete your request. 

    For a more deeper understanding of everything that has been completed on the request. Click on the Reference Number or Summary name. This will open the ATS Service Desk ticket for that specific request and you will find the ATS agent working on the request, the status and all of the communication regarding this request. 

    If you need to communicate with the ATS agent regarding your request, comment on your request using the comments at the bottom of the page

  • How can I get the most up-to-date version of the system?

    ATS Spec Solutions is always available to our users in its latest version.

  • How do I set up an account in Service Desk?

    Once you have landed on ATS Service Desk you will be asked to Log in or Sign up. If you do not have an account click on Sign Up. 

    From here you will be asked to provide your email address and Click Send Link.

    Check your email to validate your account to ATS Service Desk.

  • What categories does ATS have?

    ATS Spec Solutions offers a wide range of building categories, including:

    • Commercial
    • Educational
    • Health Care Facilities
    • Industrial
    • Lodging
    • Office Buildings
    • Recreational Facilities
    • Residential
    • Security
    • Transportation

    If there is a different application you are working on, we can still help. Simply email your project details using our Email Spec Service.

  • How do I report an issue? I found a bug, how do I report it?

    When you are logged into ATS Spec Tool click on the Menu Bar option on the left hand side and click on Report an Issue 

    This will take you to ATS service Portal 

    Please be as descriptive as possible of the issue you are experiencing. Please include screenshots of what you are experiencing and what you are expecting to see. 

    An ATS representative will take a look at your issue and be in contact with you.Depending on the issue please be aware the fix may take up to a few weeks to complete. If the issue is urgent and requires immediate attention please click on the Live Chat.

  • How does the ATS Spec system share documents between Architects and Engineers

    ATS Spec Solutions offers 10+ download formats for your project. For example, Architects and Building Owners can download Product Brochures, and Engineers can download CSI Master Sheets and Schedules. All users are able to download the project in various formats, meaning an Engineer can also download a Product Brochure to provide to an Architect. The following download formats are available for all projects:

    • Cut Sheets (PDF)
    • Product Brochures (PDF)
    • Long Spec (PDF, Word)
    • Cut Sheets with Long Spec (PDF)
    • Short Spec (PDF, Word)
    • Cut Sheets with Short Spec (PDF)
    • CSI Master Format (Word)
    • Schedules (Excel)
    • Plumbing Fixture Schedule with Long Spec (Excel)
    • Cut Sheets with CSI (other)
    • Revit Families (Revit)
  • How do I submit an email spec request?

    If you are not logged into ATS Spec Tool fill out the form on https://buildyourspechere.com/email-spec-service/ 

    If you are logged into ATS Spec Tool click on Request a Build from the Menu Bar on the left hand side. 

    Log into a Service Desk Account and fill out the Request a Spec Form. 

    Don’t forget to provide the products you need or the schematic drawings you are working with, what download format you want  when you need the spec request back by.

  • Will you make revisions on specifications?

    Yes, please email ATS to request revisions at info@atsspec.com. If you already have a project created on our system, please provide your project name and the specific revisions you would like to make.

  • What is and how to use Service Desk?

    An online portal that will allow you to submit, manage, and track all your spec requests. 

    Key Benefits:

    • Real time updates
    • Improved delivery of requests
    • Project Management

    Learn how to use Service Desk video page https://buildyourspechere.com/tutorial/email-spec-service/

    Try Service Desk

  • Are you able to provide specs based on Revit model?

    For more information, please send your request to ATS at bim@atsspec.com.

  • What’s the difference between a Spec and Project?

    Creating a Spec is the fastest way to access product configurators and downloading customized specifications.  However creating a project gives a user much more access to features of ATS Spec Tool.

     

    Feature  Project Specification 
    Have access to ATS Product Configurators Yes Yes
    Have access to all Download Formats Yes Yes
    Make product recommendations based off local building codes Yes No
    Can share/ collaborate with anyone Yes No
    Will be notified if product has been discontinued Yes No
    Automatically recommends manufacturers and products available for purchase by local wholesalers and contractors Yes No

     

    We recommend creating a project early in the schematic and design development stage of a project.

  • How liable is ATS with their specs?

    ATS provides product selections and schedules as a service at no cost. By accepting and utilizing the documents and information provided by ATS, the user assumes responsibility for review and approval of the content as used in a construction or design project.  

    The materials and information generated by ATS Spec Solutions are provided to the user on an “as is” basis and use are entirely at the user’s own risk. Specifications could contain material or information that is not accurate, complete, reliable, current or error-free. The user assumes all risk for any reliance placed on ATS Spec Solutions and the information contained therein. Allied Technical Solutions. (“ATS”) shall not be responsible or liable for any damages of any nature whatsoever that may result from the user’s use of, or inability to use, the information generated by ATS Spec Solutions. ATS is not responsible for any liability, of whatsoever nature, directly or indirectly, resulting from the use, misuse or misinterpretation of any content or service provided by ATS Spec Solutions.

    ATS makes no covenants, warranties, representations, or guarantees, either express or implied, including, but not limited to, any warranty for information, content, services, or goods associated and/or contained by ATS Spec Solutions. ATS denies and disclaims all such warranties, either express or implied, including but not limited to warranties of merchantability and fitness for a particular purpose, title, expectation of privacy and non-infringement as to the information, materials, content, services and products on ATS Spec Solutions. ATS makes no representations, warranties, covenants or guarantees as to the quality, currency, suitability, truth, accuracy or completeness of any of the contents on ATS Spec Solutions, or any goods or services that may be associated with ATS Spec Solutions.

  • How do I add my logo to the download formats?

    Only administrators to your account have the ability to upload the logo to your company account. To find out if you have administrator permissions read (How to find out if you are an Admin).

    Click on the gear icon and scroll down to Team Organization Settings. 

    Click on the Pencil icon next to the Office you wish to update the logo for.  A side window will appear Click on Browse File and choose an image from your computer and clickOpen. Once uploaded click save at the bottom of the window. 

    For the best results your logo should be 

    When it saves correctly the logo will appear next to your company name and be included in all the download formats that include a cover page such as Submittal, Product Brochure, Manufacturers Spec Sheet. 

  • How come I didn’t receive my registration email after signing up?

    Check your spam, junk or email security quarantine folders for filtered emails with the subject line ATS Spec Tool | Registration Email. This email will go to the email address you signed up with.

  • How do I add users to the same firm? (My colleague in my office to the ATS Tool?)

    You have to be the administrator for your account. Click on the gear icon and scroll down to Team Organization Settings

    Click on the “+” button and click on Add a New user

    Add the New User information and click Save. 

    Now your colleague will be able to go to the log-in page and click reset password. 

  • How to find out if I am an Account Admin

    Log into ATS Spec Tool. 

    Click on the gear icon and scroll down to Team Organization Settings

    Search for your name and see if your Role Type is Firm Admin or Office Admin. This will give you the ability to add or delete users from the ATS Spec Tool account for your organization. If there needs to be a change to the administrator please email info@atsspec.com or chat someone on live chat. 

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